Before / After: dense policy language, turned into a rep-ready tool

Source material — one representative paragraph "Prior to recommending a Household Care Membership, representatives are expected to establish service-area eligibility, verify property occupancy, identify the age and condition of covered systems, discuss the customer's expected usage, and advise that routine maintenance is not the same as repair coverage. Premier membership should generally be presented after Essential unless the household has two or more aging systems, anticipates three or more service visits, or prioritizes same-week appointment access. Monthly pricing is subject to the approved service zone. Representatives may explain published member benefits but may not promise technician availability, guaranteed savings, repair outcomes, waived exclusions, or coverage for pre-existing failures. Any uncertainty concerning eligibility, property type, system condition, or requested service must be escalated before enrollment. The customer must affirm understanding of the renewal schedule, cancellation method, initial inspection requirement, and items excluded from membership benefits."